General Terms Of Business
The supplier:
Société Nouvelle FONTENILLE PATAUD
73 Avenue Joseph Claussat 63300 Thiers - France
Tel +33 (0) 473.80.18.34
S.A.S. au capital de 200000 Euros.
CEO: Cecile Dissay and Yann Delarboulas
Export Manager: Yann Delarboulas
Business and Company Registration Number: B398209536
Professional Registration Number: RM63 Code APE: 2571Z (makers of knives & cutlery)
N° SIRET: 398 209 536 000 42 European Registration Number: FR 94398209536
This translation is given for convenience only. In case of litigation, the only authorized court is Thiers-France. As a French company, Fontenille-Pataud recognizes exclusively French law, language and arbitration.
Basic description of the articles and services offered for sale
Articles of cutlery, all sort of knives (folding and not folding), chased metal, canteens, table settings, materials and individual parts for cutlery, other articles appending to cutlery.
Please note: The articles presented on our Website have been selected with care to give you a precise picture of what we are able to provide. Because we use natural source materials, it is not possible to guarantee for example, the exact color of the wood or horn. Your piece of cutlery will be as close to the same shade as shown in the photograph. Also, our pocket knives are handcrafted. Therefore, it is not possible to replicate the ornamentation exactly as depicted in the photograph. Should you wish any special requirements, feel free to e-mail or write it into the comment section of the order form.
Minimum Order
To cover handling and shipping charges the minimum order charge is 100 Euros.
General Delivery Times
It is fast since, as a general rule, the shipment takes place within a few days after manufacturing, except for the personalized knives for which it is necessary to count an additional time. In case of an urgent order, do not hesitate to write URGENT (or the desired date of reception) in the comment area of the order form. Please note: the above information is for shipping time only and does not take into account the manufacturing time. For more information on our manufacturing delays, please consult our FAQ.
Methods of transportation and insurance
You will receive an e-mail when the goods are shipped. Please check your anti-spam software. We do have a contract with an insurance company for all goods leaving our workshop: that makes a purchase with us secure. For an economic and slow shipping to your home, take advantage of our offer for free shipping. Notice there is no tracking service available. For speedy delivery as well as for delivery to an office or a company, we recommend you to select (according to your country) DPD or FEDEX. The prices are reasonable and there is an efficient on-line tracking system available. For more details, see our Shipping and Delivery page.
Return policy
- Cancellation
An order can be cancelled after acknowledgement and goods can be returned within 14 working days from the date of delivery. We will reimburse you within 14 days except shipping fee as long as the product is sent back in perfect “as new” condition with its original packaging. THIS DOES NOT APPLY TO PERSONALIZED AND SPECIAL KNIVES including those build with special steels such as carbon steel, RWL34, Damascus blades made especially for the customer. (French law: Article L221-28-3° Consumers Act).
We recommend you to contact us before returning any parcel. We do not accept C.O.D. parcels or parcels where any charge including customs charge is asked. It is your responsibility to return all packages at your expenses.
Guarantees
Cutlery and table canteens: 2 years.
Hand-made pocket knives: The quality of our manufacturing enables us to give you a lifetime manufacturer's guarantee against all faults or defects in our pocketknives. This guarantee, however, does not include damage incurred during improper usage. A knife should only be used for cutting; therefore, using it as a corkscrew, chisel, or screwdriver, for example, is considered abnormal and improper usage. The guarantee is in place as soon as the article leaves the workshop: subsequent carriage costs and risks are therefore the responsibility of the customer. All our products on sale are covered by the legal conformity guarantee.
Terms of these Conditions of Sales
This translation is given for convenience only.
As a French company, Fontenille-Pataud recognizes exclusively French law, language and arbitration.
In case of litigation, please contact the customer service: contact
Société Nouvelle FONTENILLE PATAUD 73 Avenue Joseph Claussat 63300 Thiers - France
Tel +33 (0) 473.80.18.34